Paving the Road Towards a More Social Business

An OpenText Whitepaper

A social business is one that weaves a social fabric into all of its business processes to help build stronger connections between its customers, partners, stakeholders and employees, while increasing purpose-driven communication.

Discover how your organization can "socialize" its business processes to enhance customer interaction, garner feedback and improve insight into customer preferences and needs.

This report discusses how to:

• Encourage more efficient knowledge sharing and collaboration
• Create more engaging customer experiences
• Foster an online community
• Increase brand loyalty